Virtual Executive, Client Experience

Doin Tech Limited is a leading fintech company dedicated to revolutionizing financial services globally. With a track record of innovation, we have successfully launched multiple fintech products and services over the past three years. Currently, our solutions cater to over 25,000 clients spanning across more than 110 countries.
We are seeking a talented young professional to join our VE team and gain hands-on experience working with one of the fastest-growing tech companies.

⚪ Provide high-quality customer support via chat.
⚪ Retain clients through consistent follow-up.
⚪ Meet sales targets provided by team lead.
⚪ Escalate customer insights to the team based on customer queries.
⚪ Complete any additional responsibilities assigned by the team lead.

⚪ Currently enrolled students up to their 6th semester/ second year can apply only.
⚪ Excellent English proficiency, especially in writing.
⚪ Adaptability and willingness to learn.
⚪ 𝐍𝐢𝐠𝐡𝐭 𝐒𝐡𝐢𝐟𝐭𝐬 will be provided in between 6PM-9AM (6 hours/shift). Weekly Roaster Basis
⚪ On In House weekends (Saturday and Sunday), public holidays and as per company's requirement have to be available as per as shift requirement (can be day/night).
⚪ Public Holiday (PH) benefits and Overtime (OT) compensation will be provided in accordance with Bangladesh Labour Law.
⚪ Experience with remote desktop applications and help desk software.
⚪ Basic knowledge of Computer and Google sheets, docs.
⚪ Typing speed must be between 25 to 35 WPM.
⚪ Having customer support experience is a plus.
⚪ Applicants must have their own LAPTOP (Windows) with a stable internet connection.

Experience with remote desktop applications.